Subaru of Utica Service Center

Benjamin Sweeney 3 months ago

My partner bought a used 2019 Jeep Cherokee from this location. The vehicle made a slight grinding scraping noise in the front during the test drive, salesman Jeff surmised it to be surface rust in the brakes from sitting on the lot, totally understandable since its been on the lot a few weeks. We go through the process we don't even try to negotiate on the vehicle we paid the listed price. Which came equipped with a 30 day 1,000 mile warranty. Drive it off the lot get on the thruway and the vehicle makes some squeal/higher pitched noise (unsure if that is related to the grinding noise at lower speeds, I'm not a mechanic). The faint grinding noise persisted and we brought it back. Service supervisor went for a ride with me on a quiet street and agreed their was a noise in the front of the vehicle. (Brakes, suspension, etc I'm not sure once again that's for them to figure out, after all they vehicle did it the first day off the lot and continued to do so untill we took it back) After the ride with the supervisor I sat in the waiting room for an hour to see whether or not they could look at it, which they could not that day, so i was ubered home (no loaner vehicle on this trip for

Char Gross 4 months ago

Was having issues with my brakes. They got me in to do a diagnostic check same day. Did have to wait a few hours, which I knew going in as they were fitting me in between the scheduled appointments for that day. Figured out what the issue was and got it fixed very quickly. Very accommodating.

A Google User 5 months ago

This was my second service with this dealership the first was to have my car undercoating and interior protected the left my car absolutely filthy after seven days of ownership they put my floor mats upside down on my seats. The second service was on 4/23/26 I was scheduled at 915am and I needed my car back by 230pm it wasn’t ready and I was told my 915 appointment was to meet with a service advisor it wasn’t ready completed at 330 pm. The service manager walk to my car with me and I opened the door and the tech left oil hand prints on my leather seats and left my floor mats and the threshold covered in dirt along with the steering wheel also it was discovered that the tech also cracked my touch screen. I only have 6,000 miles on my car and I keep my car’s immaculate. I was disappointed. The service advisor told me I can have my car serviced at another dealership and don’t need to come back. It’s too bad I purchased a service contract because I am having second thoughts I have never been treated with such disrespect especially after spending over $50,000 at their dealership

Joanna Rudwall 5 months ago

I received a recall on my vehicle. Made an appointment for the item to be fixed. Arrived and was told they were out of the part I needed. Did not receive any notification before hand that they were out of the par. Found out when I arrived for my scheduled appointment. Had to reschedule. Courtesy of a notice would have been appreciated.

Steve 7 months ago

I recently purchased a RAV4 through Subaru of Utica sight unseen through a third party called Driveway. The vehicle was shipped across the country to my driveway. The vehicle arrived in great condition. Although I didn't directly deal with the this dealership, everything was exactly as described and I'm very happy with my purchase.